Privacy Policy

1. Who We Are

HelloMaya is operated by [Mimi Tech Pvt. Ltd.], a company registered in Nepal. While we are established in Nepal, our Services are available globally, and your data may be processed internationally as described below.

2. Information We Collect

a. Information You Provide Directly

When you create an account or use the Services, we may collect:

• Full name
• Age and date of birth
• Email address
• Address or general location
• Gender
• Sexual orientation
• Dating preferences and interests
• Gotra (if you choose to provide it)
• Hobbies and profile descriptions
• Profile photos and media
• Messages and communications with other users

Providing certain information is required to create an account, while other information is optional and fully controlled by you.

b. Age Verification Information (18+ Only)

HelloMaya is strictly for users 18 years of age and older.

• To enforce this, we use a third-party age verification service that may analyze facial features or images solely to estimate age eligibility.
• We do not store facial images or biometric templates used for age verification
• The verification result is stored only as a confirmation that you are 18+
• This data is used only to enforce age restrictions and for no other purpose

If age verification fails or cannot be completed, account access may be restricted or denied.

c. Payment Information

HelloMaya does not store your full payment card or wallet credentials. Payments are processed securely by trusted third-party payment providers, including:

• Credit Card, Debit Card
• Khalti (Nepal)

We may store limited payment-related information, such as:

• Subscription status
• Plan type
• Payment timestamps
• Transaction or reference IDs

d. Automatically Collected Information

When you use our Services, we may automatically collect:

• Device information (device type, OS version)
• App usage data and interactions
• IP address and general location
• Log and diagnostic data

This information helps us maintain performance, security, and improve the user experience.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify age eligibility (18+)
• Match you with other users
• Enable messaging and interactions
• Process subscriptions and payments
• Provide customer support
• Improve and personalize the Services
• Communicate service-related updates
• Detect, prevent, and address fraud, abuse, or safety issues

We do not sell your personal data.

4. Sensitive Personal Information

Some information you provide, such as gender, sexual orientation, dating preferences, and messages, is considered sensitive personal data. By using HelloMaya and providing this information, you consent to its use strictly for:

• Matchmaking
• Profile display (based on your settings)
• Communication features

You may edit or remove this information at any time through your account settings.

5. Profile Visibility & Data Sharing

• Your profile information is visible to other users based on your privacy settings
• Messages are private between participating users
• We do not read private messages except when required for moderation, safety, or legal reasons
• We may share limited data with service providers who support our infrastructure, analytics, age verification, and payments
• All service providers are bound by confidentiality and data protection obligations.

6. International Data Storage & Transfers

Although HelloMaya is registered in Nepal, your information may be stored or processed on secure servers located outside Nepal. We take reasonable steps to ensure that your data receives an adequate level of protection regardless of where it is processed.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct or update inaccurate information
• Delete your account and personal data
• Withdraw consent for optional data processing
• Control profile visibility and communication preferences

You can exercise most of these rights directly in the app or by contacting us.

8. Data Retention

We retain your personal information only for as long as:

• Your account remains active, or
• Necessary for legal, security, or operational purposes

When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

9. Security

We use industry-standard safeguards to protect your data, including:

• Encrypted data transmission
• Access controls and authentication measures
• Secure third-party payment and verification systems

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

HelloMaya is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will take steps to remove the account and associated data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the app or website, and the updated policy will be effective upon posting.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

• 📧 support@hellomaya-hm.com
• 📍 Registered in Nepal